Groovy Companies

Brian Cronin

Brian Cronin
Recruiting Coordinator

Getting a fabulous first job involves a combination of hard work, networking, having the matching set of skills, and being in the right place at the right time. Brian Cronin hit the first job jackpot when he landed an internship at ZocDoc and several months later became a full-time employee. He is now a Recruiting Coordinator at the three-year-old startup that was named the Number 1 Best Place to Work in NYC by Crain’s Business in 2010. ZocDoc is the website for people to find a doctor and book appointments online instantly. In our interview  with Brian, he shares how he found his job, the benefits of internships, and what he likes about working for a successful startup.


When you were a child, what did you want to be when you grew up?
What I wanted to be depended upon the day and the time. I went through pretty much every walk of life. For the longest time, I thought I was going to be a fireman – or maybe an astronaut. Later I thought I would do something along the lines of finance or something analytical – all the fun stuff.


Of all the people I have interviewed, you are the first person to mention “fun.”
Well, I clearly had to be doing something that was fun. That  is one of the best parts of where I am working now because every day is fun.


What was your major in college?
I started out in Engineering but didn’t like it so I switched to Economics. I loved that the entire topic takes every aspect of life and every decision you make and boils them down to an equation that you can put a value on. Once you have that figured out, the opportunities are limitless for what you can do with that information.


How did you find the job at ZocDoc?
I began with an internship that was supposed to last two months. I started out in Operations and then moved over to Recruiting. I impressed my managers, so
they hired me as a Contractor and then I was hired as a full-time employee.


What does ZocDoc do?

ZocDoc is the website for people to find a doctor and book appointments online instantly. Users can search by insurance and location, read doctor information, and see real patient reviews.

The idea for ZocDoc came to Cyrus Massoumi when he was on a cross-country flight with a sinus infection. Upon landing, his eardrum burst and he was badly in need of a doctor. It took Cyrus four days to finally find a doctor in New York City, and he realized there had to be a better way.

ZocDoc currently offers appointments with a wide variety of medical professionals including Allergists, Cardiologists, Dentists, Dermatologist, ENT Doctors, Gastroenterologists, Neurologists, OB/GYNs, Primary Care Physicians,
and Pediatricians.

ZocDoc offers over 4.1 million available appointments and is used by over 500,000 patients per month to find doctors. 36% of ZocDoc appointments are made outside of office hours. 40% of ZocDoc appointments take place within 24 hours. This is a big deal because it takes an average of 20.5 days between
making an appointment and seeing the doctor in major U.S. cities.


What do you do at ZocDoc?

I’m one of the Recruitment Coordinators. I handle candidates as they are coming thorough the recruitment process: setting up the initial phone screen,
coordinating personality tests, scheduling Skype interviews, connecting candidates to their potential managers, and scheduling flights to our NYC office.

I also manage the logistics once the candidates are in the office, making sure the interview process runs smoothly. With the goal of making the process more efficient, I also perform a number of metrics related to the recruitment process. Posting all our jobs on various sites is also part of my job.


Your job sounds very detailed oriented and very people oriented.
That’s exactly right.


What is the best part of your job?

Being a part of the action and just seeing everything that goes on with a startup. I love being around ZocDoc and learning.

The company is fantastic. Lunch is catered in every day. Every Friday at five we turn the company into a makeshift bar and have happy hour together.

We do a lot of walking around to talk with one another because everyone is so accessible all the time. If I need our CEO’s opinion on somebody, I’ll walk over and have a very quick conversation with him and there is no waiting. I’m not sure this access is available in a large corporation.


Your internship led to a great job for you. What’s your advice about internships
for college students?
First and foremost, if I have learned anything through college and through the beginning of my career and job search, your degree is like a ticket that gets you in the game. That’s as far as it gets you; it is not going to get you in the room. You need to do more than other ticket holders. My internship was absolutely fantastic because I was able to come into the company and prove myself. While
I didn’t love every task I did, I realized it didn’t matter what I was doing. I loved the company and I wanted to do  something for the company. Internships are a fantastic way to explore and try new things. 

Internships also help with networking – even if you don’t get a job where you are interning.  You never know who you are talking to, who you are calling, what assignment you are doing that will introduce you to someone. Everyone has friends, friends have friends, and everyone’s there to help.

An internship also gives you the chance to learn about the company, not just do a job.


What is special about working at ZocDoc?

I love the startup mentality. You tell us what you want to do and we’ll make it happen. If what I am doing isn’t quite right, I will step it up. We have core values at the company. One of our more important ones is “Own It.” Whatever you are doing, just own it. Everyone makes mistakes – just own them. Any ideas that you have, speak up. If you have done great things, own those, too.

We have a very open company. For example, I’ll hear an important conversation going on in one department and I will stick my head in and say something completely menial -  and they’ll say that’s an angle they hadn’t thought of. In a big corporation, I assume this type of interaction is not looked at the same way. We think that as soon as you start to close doors and limit the input of people, you are limiting the company.




You graduated from college just about a year ago. Did you ever imagine you
would be working as a recruiter at a startup in New York City?

I cannot believe where I am. ZocDoc is not just a startup. It’s a great startup and that makes a huge difference.

visit: ZocDoc